1. Product Warranty

All skincare products purchased from Holovi.xyz come with a standard warranty, ensuring they are free from manufacturing defects at the time of delivery. Our warranty covers issues related to:

  • Defects in materials or workmanship.
  • Damage that occurs during shipping.
  • Incorrect or faulty products received (e.g., wrong product sent).

The warranty does not cover the following:

  • Product issues resulting from misuse, mishandling, or failure to follow usage instructions.
  • Natural wear and tear of the product over time.
  • Allergic reactions or irritation caused by the product (it is recommended to perform a patch test prior to using any skincare product).

2. Warranty Duration

Our standard product warranty lasts 30 days from the date of purchase. If you encounter any issues within this period, please contact us for assistance.

3. How to Make a Warranty Claim

If you believe your product is defective or damaged, please follow the steps below to initiate a warranty claim:

  1. Contact Us: Reach out to our customer support team at admin@holovi.xyz. Provide your order number, a description of the issue, and clear photos or videos (if applicable) of the defective product.
  2. Return or Exchange: Upon approval of your claim, we will provide instructions for returning the defective product. We will either replace the item or offer a full refund, depending on the nature of the claim.
  3. Processing Time: Once we receive the returned item, the processing time for a replacement or refund typically takes 5–7 business days.

4. Non-Warranty Returns

Products returned for reasons other than defects, damage, or incorrect items (such as personal preference or change of mind) are subject to our return policy. Please refer to our Return Policy for more details.

5. Limitations of Liability

Holovi.xyz’s liability under this warranty is limited to the purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages that may arise from using the product.

6. Contact Information

For any inquiries regarding our warranty policy or to initiate a claim, please contact us at:

We strive to resolve all issues in a timely and satisfactory manner, and we appreciate your trust in Holovi.xyz.